Behind The Bar - Enrich Your Pour Behind The Bar - Enrich Your Pour

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Returns and Exchanges

The only thing we like more than good drink is a happy customer. If something went wrong with your order, we'd like to make it right.

Return & Exchange Policy

  • Item(s) may be returned within 45 days of delivery date.
  • Personalized or custom item(s) cannot be returned or exchanged.
  • All items will need a return authorization number (see "Request a Return Authorization Number (RAN)" below).
  • Item(s) must be unused and in original condition. All original packaging, warranty cards, manuals, documentation, and accessories must be returned, as well.
  • If your order was broken in shipment or if items are defective, our customer care department will assist you with a refund or replacement.
  • Unless the return is due to our shipping error, the customer is responsible for the cost of return shipping charges, including freight charges on large items.
  • Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. We are not responsible for return shipments that are lost, pilfered, or damaged.
  • Once each item is inspected and approved we will issue a refund for the value of the item, including any applicable taxes.
  • Shipping fees are non-refundable.
  • We reserve the right to withhold refunds for item(s) that are returned in unsalable condition.

How to Return Your Item(s)

1. Request a Return Authorization Number (RAN)

All merchandise returns require a return authorization number (RAN). Any returns received without an authorization number can be refused. To request an RAN, please call or email our Customer Care team.

Phone: 877.855.2597 (Monday – Friday, 9am – 6pm EST)

Please have the following information ready:
  • Your order number (located in your confirmation emails or packing slip)
  • A description of the item(s) you wish to return
  • Reason for the return

2. Send the items back to us

  • Package the items in the original shipment packaging
  • Include a copy of the original packing slip (with the reason for return)
  • Write your RAN on the outside of the box
  • Send package to:

    Behind the Bar
    Attn: Returns Department
    1460 Military Road
    Kenmore, NY 14217

We ask that you send your items back within 30 days of receiving the RAN. Your return will be processed as quickly as possible but may take up to 7 business days. The time that it takes for a "credit" to appear on your monthly statement varies by credit card company. Please allow one to two billing cycles for the refund to appear.

Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.

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